Refund policy

Return & Refund Policy

Last updated: May 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Order Cancellation Orders can be cancelled within 24 hours of placement for a full refund. Once the order has been shipped, cancellation is no longer possible.

2. Return Window You have 30 days from the date of delivery to request a return.

3. Eligibility Requirements To be eligible for a return, the item must:

  • Be in its original, uninstalled condition — free of grease, oil, or installation marks
  • Be in its original packaging with all included hardware and accessories
  • Be accompanied by proof of purchase (order number or receipt)

Items that have been installed, modified, or show signs of use cannot be returned.

4. Non-Returnable Items The following items cannot be returned:

  • Electrical components (sensors, ECUs, relays, wiring harnesses) once removed from packaging
  • Custom-order or special-order parts
  • Clearance or final-sale items

5. Fitment & Compatibility Responsibility It is the buyer's responsibility to verify part compatibility before ordering, including vehicle make, model, year, engine type, and technical specifications. If you are unsure, please contact us at info@zenhevauto.com before placing your order.

Returns due to incorrect fitment selection by the buyer may be subject to a 15% restocking fee.

6. Damages, Defects & Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@zenhevauto.com with your order number and photos of the item and packaging. We will arrange a free replacement or full refund.

7. How to Start a Return To start a return, contact us at info@zenhevauto.com. Approved returns must be sent to:

No.75, 1st Floor, Building 20, East Area, Xinyuan Central Garden, Jinshui East Road No.7, Zhengdong New District, Zhengzhou City, Henan Province, 450000, China

Items sent back without prior authorisation will not be accepted.

8. Return Shipping Costs

  • Wrong or defective item sent by us: we cover return shipping
  • Change of mind or incorrect fitment selected by buyer: buyer covers return shipping

9. Refunds Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Shipping fees are non-refundable. Please allow additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@zenhevauto.com.

10. Exchanges The fastest way to get the correct part is to return the original item and place a new order once the return is accepted.

11. European Union — 14-Day Cooling-Off Period If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, provided the item is uninstalled and in its original packaging.

12. Contact Us

  • Email: info@zenhevauto.com
  • Phone: +86 131 6188 9567
  • Response time: 1–2 business days (Monday–Friday, 9:00 AM–6:00 PM HKT)