Shipping policy
Shipping Policy
1. Order Processing Time All orders are processed within 1–2 business days after payment confirmation (excluding weekends and holidays). For automotive tools, repair equipment, or heavy-duty items, processing may take 3–7 business days due to additional inspection and secure packaging.
2. Shipping Origin All products are shipped directly from our warehouse in China. We partner with reliable global carriers to ensure safe and trackable delivery.
3. Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Hong Kong (Domestic) | 3–8 business days |
| Asia Pacific | 5–15 business days |
| North America | 5–18 business days |
| Europe | 5–16 business days |
| Middle East | 7–18 business days |
Delivery times may vary due to customs clearance, logistics conditions, or peak seasons. For orders exceeding 45kg, please contact us for a custom shipping quote before placing your order.
4. Shipping Rates Shipping rates are calculated automatically at checkout based on your delivery address and order weight. We ship orders up to 45kg. For heavier shipments, please contact us directly.
5. Duties & Import Taxes
For most regions, product prices include estimated import duties and taxes. We aim to minimize unexpected charges upon delivery.
However, customs policies vary by country. In some cases, local customs authorities may levy additional charges that are beyond our control. If you have questions about duties for your specific region, please contact us before placing your order.
6. Tracking Information Tracking numbers will be provided via email after shipment. Please allow 2–5 business days for tracking updates to become active.
7. Important Delivery Notice
Please ensure your shipping address and phone number are accurate
Some shipments may require a signature upon delivery
For large or heavy items, carriers may contact you to schedule delivery
8. Damaged or Lost Packages If your package arrives damaged, contact us within 48 hours of delivery with clear photos. If your package is lost or significantly delayed, we will investigate and work with you to find the best resolution.
9. Automotive Product Disclaimer
Please confirm compatibility (model, year, specifications) before purchase
Professional installation is recommended for certain items
We are not responsible for issues caused by improper installation
10. Contact Information
Email: info@zenhevauto.com
Phone: +86 13161889567
Response Time: 24–48 business hours